# SDTM: Flip N Out Pinball Adds Greg Bone To The Team!

**Source:** Straight Down the Middle  
**Type:** video  
**Published:** 2022-04-27  
**Duration:** 2m 26s  
**Beat:** Pinball

**URL:** https://www.youtube.com/watch?v=TXnxLUj0oaQ

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## Analysis

Flippin' Out Pinball announces Greg Bone as a new team member responsible for technical support, troubleshooting, and parts warranty services. Greg will serve as the primary point of contact for customers needing tech assistance, working alongside the existing team.

### Key Claims

- [HIGH] Greg Bone has joined Flippin' Out Pinball as a new employee — _Host announcement and Greg's confirmation on Straight Down the Middle podcast_
- [HIGH] Greg Bone will handle all of Flippin' Out Pinball's technical work, troubleshooting, and parts warranty support — _Host explicitly states Greg's role and responsibilities_
- [HIGH] Greg Bone will be the primary point of contact for customer tech support — _Host states 'the first point of contact is now none other than...Greg Bone'_

### Notable Quotes

> "I am honored and humbled and excited to enter the world of pinball."
> — **Greg Bone**, mid-announcement
> _Greg's personal reaction to joining Flippin' Out Pinball_

> "Greg, you joined the crew at Flippin' Out Pinball...he's going to be providing all of Flippin' Out Pinball's tech work, tech response, helping you guys troubleshoot, helping you guys get your parts under warranty."
> — **Host**, announcement segment
> _Clear articulation of Greg's new role and responsibilities_

> "If you guys purchase a machine through Flippin' Out Pinball and you need help with tech or with parts warranty stuff, get a hold of Greg Bone."
> — **Host**, announcement segment
> _Direct instruction to customers on how to contact Greg for support_

### Entities

| Name | Type | Context |
|------|------|---------|
| Greg Bone | person | Pinball technician and community figure, now hired as tech support lead at Flippin' Out Pinball |
| Flippin' Out Pinball | company | Pinball machine sales, distribution, and rental company; hired Greg Bone for technical support role |
| Straight Down the Middle: a pinball show | organization | Podcast/video show where the announcement was made |

### Topics

- **Primary:** Personnel move, Pinball industry business operations, Customer service and technical support
- **Secondary:** Stern Spike hardware

### Sentiment

**Positive** (0.85) — Host and Greg both express enthusiasm and positivity about the partnership. Host emphasizes excitement about the announcement and describes Greg as a trusted figure.

### Signals

- **[business_signal]** Flippin' Out Pinball formalizes and expands technical support infrastructure by hiring dedicated tech lead (confidence: high) — Greg Bone's hire indicates company investment in customer service capabilities and structured tech support operations
- **[community_signal]** Greg Bone's established reputation in the pinball community makes him trusted choice for customer-facing tech role (confidence: medium) — Host references Greg as trusted figure ('my favorite person in the world minus Nicole and my kids and my parents') and notes 'I can think of a better partner to partner up with'
- **[personnel_signal]** Greg Bone transitions to formal employment with Flippin' Out Pinball as head of technical support (confidence: high) — Official announcement on podcast that Greg Bone has joined Flippin' Out Pinball as new employee handling all tech work and parts warranty

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## Transcript

 🎵 Alright, let's kick this shit. 🎵 You hit it off with a bopper knife, straight down the middle of the deck. Middle of the deck. You had a flame with a flamethrower. Greg, we got a super exciting announcement from Flip N Out Pinball. I almost wish Nicole was here, but she's not. Sorry. Sorry, dear. Super exciting announcement that I'm springing on Greg. He knows about it, but not knowing that we're going to announce it right here to you guys. Flip N Out Pinball now has a new employee. New employee, and that employee is Greg, mother trucking bone. Greg, you joined the crew at Flip N Out Pinball. I am honored and humbled and excited to enter the world of pinball. You're really in the industry now. I am. I can think of a better partner to partner up with when it comes to pinball You in the industry dude You know what I sad about It taking you this long Oh that true Greg going to be doing a number of things for us but the one exciting thing that he going to be doing is he's going to be providing all of Flip N Out Pinball's tech work, tech response, helping you guys troubleshoot, helping you guys get your parts under warranty. All of that stuff is now going to be Greg Bone's position. If you guys see down below, those are his phone number and email. If you guys purchase a machine through Flip N Out Pinball and you need help with tech or with parts warranty stuff, get a hold of Greg Bone. He and I will be continuing to work as a team when it comes to fixing these issues. But the first point of contact is now none other than my favorite person in the world minus Nicole and my kids and my parents. As outside blood. You can lie to the people. It's okay. Greg Bump, ladies and gentlemen, flipping out pinball. If you guys are having any issues, reach out to him. He's going to be the aficionado when it comes to all things tech. You ready to work on some node boards and some servo motors? I'm not nervous at all.

_(Acquisition: youtube_groq_whisper, Enrichment: v3)_

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*Exported from Journalist Tool on 2026-04-13 | Item ID: 16c6c431-4bf5-457f-95aa-8d335fff62a4*