# 2020 VISION

**Source:** Pinball News Website  
**Type:** article  
**Published:** 2020-03-19  
**Beat:** Pinball

**URL:** https://www.pinballnews.com/site/2020/03/19/2020-vision

---

## Analysis

Pinball News reflects on twenty years of industry history, comparing the pinball landscape of 2000 to 2020. The article highlights how the industry transformed from a declining operator-focused business to a thriving home collector market driven by boutique manufacturers like Jersey Jack Pinball and technological advances. Key shifts include the closure of Williams, Stern's survival and evolution, the emergence of multiple new manufacturers, and dramatic price increases justified by improved technology and market dynamics.

### Key Claims

- [HIGH] Williams pinball division closed in the late 1990s, with Stern being the only remaining manufacturer at the start of 2000 — _Direct statement about industry history; Gary Stern quote reinforces market consolidation_
- [HIGH] In 2000, new pinballs were mostly sold through distributors to operators; dedicated home sales were rare and limited — _Explicit description of 2000 market structure and distribution channels_
- [HIGH] Jersey Jack Pinball (Jack Guarnieri) proved the home buyer market was viable by successfully selling premium-priced games directly to collectors — _Identified as the pivotal company that overcame barriers to entry and validated the direct-to-home market model_
- [HIGH] Replacement Powerballs for Twilight Zone commanded prices over $100 each in 2000 due to extreme scarcity — _Specific pricing example used to illustrate 2000 parts availability crisis_
- [HIGH] P-ROC from Multimorphic provided accessible control system options for homebrew re-themes and smaller manufacturers — _Named as a key enabling technology for boutique manufacturers_
- [HIGH] Gary Stern stated in 2000: 'We are never going back to the level where there are two of us making pinball machines again' — _Direct quote from Philadelphia Enquirer; proven incorrect by subsequent events_

### Notable Quotes

> "It's a grind business. We grind it out. We are never going back to the level where there are two of us [making pinball machines] again."
> — **Gary Stern**, early 2000
> _Prophetic misstatement of industry future; Stern underestimated the potential for boutique manufacturers despite market transformation that followed_

> "I love pinball but I feel the fat lady is ready to sing"
> — **Anonymous Rec.Games.Pinball commenter**, 2000
> _Representative of pessimistic industry sentiment in 2000; industry defied these predictions_

> "Although I love pinball, I have to be honest – I think it's doomed"
> — **Anonymous Rec.Games.Pinball commenter**, 2000
> _Reflects widespread industry gloom in 2000 before home market transformation_

> "Some people seem to think a modern pinball manufacturer could succeed by catering directly to the home market. I don't think so"
> — **Anonymous Rec.Games.Pinball commenter**, 2000
> _Direct contradicts what actually happened; this prediction was definitively proven wrong_

> "I think it will come back again. Pinball is inherently awesome."
> — **Anonymous Rec.Games.Pinball commenter**, 2000
> _Prescient optimistic view; this prediction came true as home market exploded_

> "What transformed the business in the next twenty years was the huge expansion of home sales driven by a demand for higher-quality, fully-featured games."
> — **Pinball News author**, 2020
> _Identifies home collector market as the defining transformation of the industry_

### Entities

| Name | Type | Context |
|------|------|---------|
| Pinball News | organization | Independent pinball media outlet celebrating its 20th anniversary; published retrospective comparing 2000 and 2020 industry landscapes |
| Stern Pinball | company | Continuation of Sega Pinball under new ownership; only major manufacturer remaining after Williams closure; dominated 2000 market but underestimated boutique competition |
| Williams | company | Historical major pinball manufacturer whose division closed in late 1990s, leaving market to Stern |
| Jersey Jack Pinball | company | Boutique manufacturer founded by Jack Guarnieri; proved home buyer market viable by successfully selling premium-priced games directly to collectors |
| Jack Guarnieri | person | Founder of Jersey Jack Pinball; pioneered direct-to-home sales model that transformed the industry |
| Gary Stern | person | Leader of Stern Pinball in 2000; made prophetic but incorrect prediction about two-manufacturer market limit |
| Multimorphic | company | Developer of P-ROC control system that enabled boutique manufacturers and homebrew re-themes |
| Texas Pinball Festival | event | Annual pinball event; evolved from original 'Pinarama' nearly 20 years before 2020; mentioned as context for parts availability changes |
| Sega Pinball | company | Predecessor company to Stern Pinball; Stern assumed ownership and continued operations |
| Josh Sharpe | person | Young university student in 2000 who asked for Gary Stern's email; article implies he became significant industry figure |
| Steve Ritchie | person | Legendary pinball designer; subject of 2000 discussion about potential return to pinball design |
| Flip Out London | organization | Pinball club mentioned as context for parts availability changes from 2000 to 2020 |
| Rec.Games.Pinball | organization | Popular newsgroup in 2000 where industry sentiment and predictions were discussed; source of contemporary commentary |
| Philadelphia Enquirer | organization | Source of Gary Stern quote from early 2000 |

### Topics

- **Primary:** Historical industry transformation: operator-focused to home collector market, Boutique manufacturer emergence and market viability, Pricing evolution and cost drivers (2000 vs 2020), Technology advancement (HD graphics, LED lighting, sound systems)
- **Secondary:** Parts scarcity and availability (Powerball example), Industry sentiment and predictions from 2000 newsgroups, Distribution channel changes (operator wholesale to direct home sales)
- **Mentioned:** P-ROC and control system accessibility for small manufacturers

### Sentiment

**Positive** (0.78) — Retrospective celebrates industry survival and transformation from near-death in 2000 to thriving market in 2020. Nostalgic appreciation for how pessimistic predictions were overcome. Acknowledgment of pricing challenges is balanced against recognition of superior technology and expanded competition. Overall narrative is triumphant.

### Signals

- **[business_signal]** Market fragmentation resulted in smaller production runs per title, increasing bespoke component costs but enabling greater variety and competition (confidence: high) — 'the fragmentation of the market means smaller runs of individual titles which result in higher bespoke component costs'
- **[business_signal]** Industry transformation from operator-dependent sales to home collector market as primary revenue driver between 2000-2020 (confidence: high) — Explicit structural analysis: 'What transformed the business in the next twenty years was the huge expansion of home sales driven by a demand for higher-quality, fully-featured games. Operators weren't making money operating pinball, but home collectors didn't care what a game earned as long as they enjoyed playing it.'
- **[sentiment_shift]** 2000 industry sentiment was overwhelmingly pessimistic about pinball's future; multiple forum comments predicted industry demise despite some prescient optimists (confidence: high) — Multiple Rec.Games.Pinball quotes from 2000: 'I love pinball but I feel the fat lady is ready to sing', 'I think it's doomed', vs minority position 'I think it will come back again. Pinball is inherently awesome.'
- **[market_signal]** Boutique manufacturer model proved viable and attractive, validating the skeptics who claimed direct-to-home sales to collectors was impossible (confidence: high) — Jersey Jack Pinball overcoming 'seemingly-insurmountable barriers to entry' by proving 'home buyers were happy to pay a premium price for a premium game'; followed by emergence of 'other companies sprang up, buoyed by the sales possibilities'
- **[market_signal]** Supply chain crisis for parts in 2000: Powerball replacements for Twilight Zone commanded $100+ when available; by 2020 parts availability normalized (four-pack casual purchases at festivals) (confidence: high) — 'Replacement Powerballs for Twilight Zone were like gold dust, commanding prices over $100 each IF you could find them. Compare that to messages in the run-up to this year's Texas Pinball Festival where a fellow Flip Out London pinball club founder asked if someone could bring him back a four-pack of Powerballs from the show.'
- **[market_signal]** Price doubling from ~$3,000 (2000) to ~$6,000 average (2020) driven by inflation, production costs, buyer demand, and manufacturing fragmentation (confidence: high) — 'In 2000 we had one pinball company with new machine street prices around $3,000. Now we have a dozen or more manufacturers and prices average around twice that.'
- **[product_strategy]** Modern games feature HD graphics, full-motion video, multi-channel sound, and RGB LED lighting; even remakes of classic 20+ year old titles receive technological upgrades (confidence: high) — 'today's players get a much more comprehensive and immersive experience than they could have hoped for in 2000, with HD graphics and full-motion video, multi-channel sound and RGB LED lighting throughout'
- **[technology_signal]** P-ROC control system from Multimorphic enabled accessibility to control electronics for homebrew re-themes and smaller-scale commercial manufacturers (confidence: high) — 'technologies such as the P-ROC from Multimorphic provided newly-accessible control system options for home-brew re-themes and smaller-scale commercial manufacturers'

---

## Transcript

The year 2020 marks twenty years of Pinball News and nearly twenty (OK, nineteen, but work with me here) years since the first ‘Pinarama’ – which would go on to become the Texas Pinball Festival – was held. With the number twenty at the forefront of our thoughts, we thought it would be fun to look back twenty years to see how the pinball landscape looked then, what issues were facing the pinball community, and how various predictions about the future of pinball turned out. In early 2000, the pinball world was still reacting to the recent closure of Williams’ pinball division and the first releases from the only remaining manufacturer, a new company called Stern Pinball. Of course, Stern Pinball wasn’t really a new company as it was the continuation of Sega Pinball under new ownership, but by the start of 2000 Harley Davidson and Striker Xtreme represented the current state of pinball design, art and manufacturing. Who knew where it would go from there? Even the best informed could only speculate. At the time Gary Stern told the Philadelphia Enquirer, “It’s a grind business. We grind it out. We are never going back to the level where there are two of us [making pinball machines] again.“ What transformed the business in the next twenty years was the huge expansion of home sales driven by a demand for higher-quality, fully-featured games. Operators weren’t making money operating pinball, but home collectors didn’t care what a game earned as long as they enjoyed playing it. In 2000, new pinballs were mostly sold through distributors to operators. What commercial home sales there were largely came from operators selling off their used stock. Dedicated enthusiasts could sometimes buy new-in-box for their home gameroom, but that avenue wasn’t open to most casual recreational buyers. Stern Pinball focused on those operator sales which were in steady decline, leaving the market open to anyone who could fancied trying their luck selling direct to home buyers. There were plenty of naysayers. On the popular Rec.Games.Pinball newsgroup comments such as, “I love pinball but I feel the fat lady is ready to sing”, “Although I love pinball, I have to be honest – I think it’s doomed” and “Some people seem to think that a modern pinball manufacturer could succeed by catering directly to the home market. I don’t think so”, abounded. There were a couple of more hopeful and insightful comments, including, “I think it will come back again. Pinball is inherently awesome.” Come back it did. In came Jack Guarnieri, overcoming the seemingly-insurmountable barriers to entry by employing designers, artists, modellers, sound designers, electrical engineers, software engineers and setting up a new factory for his company Jersey Jack Pinball. Suddenly those barriers didn’t seem quite so high once it had been shown home buyers were happy to pay a premium price for a premium game. Other companies sprang up, buoyed by the sales possibilities and the way technologies such as the P-ROC from Multimorphic provided newly-accessible control system options for home-brew re-themes and smaller-scale commercial manufacturers. All that, though, seemed a long way off in the highly-uncertain future back in 2000, when the availability of spares was also a major concern. Replacement Powerballs for Twilight Zone were like gold dust, commanding prices over $100 each IF you could find them. Compare that to messages in the run-up to this year’s Texas Pinball Festival where a fellow Flip Out London pinball club founder asked if someone could bring him back a four-pack of Powerballs from the show. It would be churlish to hark on too much about how the prices of new and used pinball machines have rocketed in the past two decades. Anyone who has been in pinball for any length of time will be able to recount ‘war stories’ of how they bought a certain game for next-to-nothing or how they turned down offers to buy today’s most popular titles for pennies-on-the-dollar of what they sell for today. Inflation and production costs means the materials and staff costs to build new machines increase. Rampant buyer demand drives up prices, and manufacturers, naturally, try to maximise their profits. In 2000 we had one pinball company with new machine street prices around $3,000. Now we have a dozen or more manufacturers and prices average around twice that. Competition – and the choice it brings – is certainly welcomed by buyers, but the realities of building a modern pinball make a return to 2000 prices all-but-impossible. Indeed, the fragmentation of the market means smaller runs of individual titles which result in higher bespoke component costs. Instead, today’s players get a much more comprehensive and immersive experience than they could have hoped for in 2000, with HD graphics and full-motion video, multi-channel sound and RGB LED lighting throughout. The bar has been raised, meaning even the faithful remakes of classic twenty-plus-years old Bally/Williams titles get to enjoy a technological upgrade under the hood. Other questions being posed on Rec.Games.Pinball in 2000 asked if there was any possibility a certain Steve Ritchie could be brought back to pinball design, and a message from a young university student called Josh Sharpe asking if anyone could let him have Gary Stern’s e-mail address? The rest, as they say, is history. |

_(Acquisition: raw_text, Enrichment: v1)_

---

*Exported from Journalist Tool on 2026-04-13 | Item ID: 5c3ea630-aaa8-4cb7-ab88-05b086c66d0a*