# Arcade Machine Manufacturer ICE Nearly Doubles Workforce **Source:** Knapp Arcade **Type:** article **Published:** 2023-06-13 **Beat:** Pinball **URL:** https://www.knapparcade.org/arcade-machine-manufacturer-ice-nearly-doubles-workforce --- ## Analysis ICE, an arcade machine manufacturer specializing in redemption and arcade games, has nearly doubled its workforce with 115+ new hires since early 2022, reaching 240+ full-time employees. The expansion has enabled ICE to significantly reduce manufacturing lead times from industry-standard delays to 2-6 weeks, achieve record parts sales in January 2023, and develop new product lines including Dodgeball, Shipwreck, NHL Air FX, and Harlem Globetrotters. ### Key Claims - [HIGH] ICE expanded workforce by nearly 50% since beginning of 2022, adding 115+ new employees — _Knapp Arcade article citing ICE company data_ - [HIGH] ICE now has 240+ full-time employees and 25 contingent employees — _Direct ICE workforce figures reported_ - [HIGH] Manufacturing lead times reduced to 2-6 weeks across all product lines — _ICE lead time reduction metrics_ - [HIGH] ICE attended seven industry trade shows in three months — _ICE trade show activity report_ - [HIGH] ICE recorded record parts sales in January 2023 — _ICE parts sales performance metric_ - [MEDIUM] Stern Pinball experienced 15-20% annual growth since 2008 — _Knapp Arcade article citing Stern growth trends_ ### Notable Quotes > "It's not just pinball that's growing, this morning I read an article about the arcade machine company ICE...has expanded its workforce by nearly 50% since the beginning of 2022." > — **Knapp Arcade** > _Frames ICE growth in broader context of arcade/pinball industry expansion_ > "Despite the high level of orders, the hiring wave has enabled ICE to reduce its manufacturing lead times back to two to six weeks across all product lines." > — **Knapp Arcade** > _Key business metric showing operational efficiency improvement from workforce expansion_ ### Entities | Name | Type | Context | |------|------|---------| | ICE | company | Arcade machine manufacturer producing redemption games, air hockey, skee ball, Super Chexx, pop-a-shot and developing new products | | Stern Pinball | company | Pinball manufacturer experiencing 15-20% annual growth, relocating to larger factory | | Super Chexx | product | ICE flagship arcade game with new Pro version featuring video screen | | Dodgeball | product | ICE new product in development | | Shipwreck | product | ICE new carnival-style ball rolling redemption game | | NHL Air FX | product | ICE new product in development | | Harlem Globetrotters | product | ICE new product in development | | World Football Pro | product | ICE new product launching soon | | Knapp Arcade | organization | Source of article, arcade industry analyst/blogger | ### Topics - **Primary:** Workforce expansion and hiring, Manufacturing efficiency and lead times, Product development pipeline - **Secondary:** Arcade industry growth, Parts sales performance ### Sentiment **Positive** (0.85) — Article presents ICE's expansion and operational improvements as successful business outcomes; framed alongside broader positive industry growth trends in both arcade and pinball sectors ### Signals - **[business_signal]** Broader arcade and pinball industry experiencing strong growth; both Stern (15-20% annual growth since 2008) and ICE expanding capacity (confidence: high) — Context comparing Stern's factory expansion to ICE's workforce growth; described as part of industry-wide expansion trend - **[business_signal]** Manufacturing lead time reduction from industry-standard delays to 2-6 weeks indicates operational efficiency gains from capacity expansion (confidence: high) — Lead times reduced to 2-6 weeks across product lines; consumables 2-3 days; critical assemblies 2 weeks; boards 3 weeks - **[business_signal]** ICE arcade manufacturer workforce expansion of 50% (115+ new hires) signals strong market demand and production capacity constraints being addressed (confidence: high) — 115+ new employees added since early 2022, reaching 240+ full-time staff; described as response to strong order book - **[market_signal]** Record parts sales in January 2023 suggests sustained demand for arcade machine maintenance and upgrades (confidence: high) — ICE reported record parts sales in January 2023 following workforce expansion - **[announcement]** ICE developing multiple new arcade game titles including Dodgeball, Shipwreck, NHL Air FX, Harlem Globetrotters, and World Football Pro (confidence: high) — Article lists new products in development and World Football Pro launching soon --- ## Transcript Over the past several months I have written several times about how Stern Pinball is growing tremendously, experiencing 15% to 20% growth annually since 2008. In response to this growth, Stern is in the process of moving to a new factory that is nearly 50% larger. It's not just pinball that's growing, this morning I read an article about the arcade machine company ICE, manufacturer of such iconic games as Super Chexx, air hockey, pop-a-shot, skee ball-esque games and of course redemption games, has expanded its workforce by nearly 50% since the beginning of 2022. Specifically, ICE has over 115 new employees, giving the Company 240+ full-time and an additional 25 contingent employees. ICE just attended its seventh industry trade show in the past three months and has a strong order book. Despite the high level of orders, the hiring wave has enabled ICE to reduce its manufacturing lead times back to two to six weeks across all product lines. Ice has been able to reduce its lead times on parts orders as well, Consumables Orders (Balls, Bulbs, Hardware, ETC) are now down to a wait of only two to three days, Orders with Critical Assemblies to two weeks and boards three weeks. ICE reported record parts sales in January 2023. In addition to continued production of its traditional products, like Super Chexx (which now has the cool Pro version that contains a video screen) ICE is developing new products including Dodgeball, Shipwreck, NHL Air FX and Harlem Globetrotters. The company's new World Football Pro product will launch soon. Below are several pictures of the ICE factory producing games, some of its new products at trade shows and the new "Ship Wreck" carnival-style ball rolling redemption game. ICE LEAD TIME & WORKFORCE https://www.icegame.com/fieldnotes/44 _(Acquisition: raw_text, Enrichment: v1)_ --- *Exported from Journalist Tool on 2026-04-13 | Item ID: 6a256af6-85d3-4adc-ad1b-0759675dcaea*