# JJP Harry Potter won't boot up

**Source:** r/pinball  
**Type:** forum_thread  
**Published:** 2026-02-16  
**Beat:** Pinball

**URL:** https://www.reddit.com/r/pinball/comments/1r5q849/jjp_harry_potter_wont_boot_up/

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## Analysis

A new Jersey Jack Pinball Harry Potter machine fails to boot after initial power-on, with lights and topper functioning but no further progress after 30 minutes. The owner has contacted JJP and their distributor Flip N Out but received no response and found no similar issues documented online.

### Key Claims

- [HIGH] Brand new Harry Potter machine out of the box exhibits boot failure with speaker humming, lights flashing, and topper movement but no game startup — _Direct user report of observed symptoms_
- [MEDIUM] No online documentation of this specific issue exists for JJP Harry Potter — _User states they couldn't find anything online, though absence of evidence isn't conclusive_
- [HIGH] JJP and Flip N Out have not responded to support requests within ~24 hours — _Direct statement: 'opened a ticket with jjp and contacted flip n out yesterday. No responses'_

### Notable Quotes

> "Brand new out of the box. Speaker noise, lights flash, topper moves, then nothing. Speakers humming."
> — **/u/gcdenis**
> _Clear description of the failure state and initial symptoms_

> "I've left it on for 30 mins and no progess."
> — **/u/gcdenis**
> _Indicates prolonged boot failure despite extended wait_

> "I've opened a ticket with jjp and contacted flip n out yesterday. No responses, can't find anything online with this issue."
> — **/u/gcdenis**
> _Demonstrates support reach-out and lack of documented similar cases_

### Entities

| Name | Type | Context |
|------|------|---------|
| Jersey Jack Pinball | company | Manufacturer of Harry Potter pinball machine; customer contacted for support |
| Flip N Out | company | Distributor/retailer of the Harry Potter machine; contacted for support |
| Harry Potter | game | JJP premium pinball machine experiencing boot failure |
| /u/gcdenis | person | Owner of the affected Harry Potter machine; posted support request to r/pinball community |

### Topics

- **Primary:** Hardware/Boot Issues, Customer Support Response
- **Secondary:** Jersey Jack Pinball Quality Control, New Machine Reliability

### Sentiment

**Negative** (-0.75) — Owner expresses frustration with non-functional new machine and lack of responsive support from manufacturer and distributor. Tone is seeking help rather than hostile, but underlying situation is clearly problematic.

### Signals

- **[business_signal]** Delayed or absent customer support response from both JJP and distributor Flip N Out within 24-hour period (confidence: high) — User explicitly states 'opened a ticket with jjp and contacted flip n out yesterday. No responses'
- **[product_concern]** Brand new Harry Potter machine exhibits critical boot failure immediately out of the box, suggesting potential manufacturing quality control issue (confidence: high) — User reports symptoms consistent with motherboard or firmware failure on unused machine

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## Transcript

Brand new out of the box. Speaker noise, lights flash, topper moves, then nothing. Speakers humming. I've left it on for 30 mins and no progess. I've opened a ticket with jjp and contacted flip n out yesterday. No responses, can't find anything online with this issue. So I figured I'd post here to see if anyone has any ideas?
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/u/gcdenis
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_(Acquisition: raw_text, Enrichment: v1)_

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*Exported from Journalist Tool on 2026-04-13 | Item ID: a5c364c8-c595-4c46-ac2a-b7e1858bf188*