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Honeycombs vs. Grape PART 1

Cary Hardy·video·10m 1s·analyzed·Jul 13, 2008

Analysis

claude-haiku-4-5-20251001 · $0.012

TL;DR

Tech support frustration: modding Dawn of War Soulstorm goes hilariously wrong

Summary

Cary Hardy provides frustrated tech support to someone attempting to install a mod or patch file for Warhammer 40K: Dawn of War - Soulstorm. The support call devolves into comedic frustration as the user repeatedly misunderstands basic file system operations, directory navigation, and copy/paste procedures, ultimately resulting in duplicate files and missing DLL errors.

Key Claims

The user is trying to install a file into the Dawn of War Soulstorm directory (C:\Program Files\THQ\Dawn of War\Ash\Soulstorm)
high confidence · Cary repeatedly instructs the user on the correct file path and confirms it multiple times throughout the call
The user lost or accidentally deleted a filesystem.dll file during the installation process
high confidence · Error message appears: 'This application has failed to start because filesystem.dll was not found. Reinstalling the application may fix this problem.'
The user dragged the file into a subfolder instead of the main Soulstorm directory
high confidence · Cary deduces: 'Maybe you should probably when you clicked and drag you probably dragged it into another folder besides the actual folder that you're trying to [install to]' and instructs checking all subfolders
The user successfully located the Soulstorm executable file (19.3 megabytes) but then pasted it to the Desktop instead of the game directory
high confidence · User states: 'I found Soulstorm, I left the course, I did copy. Now, I went to the desktop, I right clicked, and I said paste'
The user created duplicate copies of files instead of replacing the original
high confidence · User: 'I did and now there's another one exactly like it that says copy' and later 'now I have the same thing twice'

Notable Quotes

“Throw it in the fucking trash... Put it... alt and F4 at the same time.”
Cary Hardy@ 0:23 — Sets the comedic tone of frustrated tech support humor; Cary joking about rage-quitting
“Directory. The location of the game on your computer where it's actually stored.”
Cary Hardy@ 0:50 — Cary attempting to explain basic file system terminology to the user
“Don't touch any fucking files. Set it wrong. We're screwed.”
Cary Hardy@ 1:44 — Demonstrates escalating frustration as consequences of mistakes become apparent
“How the fuck did I lose that? We don't know.”
Cary Hardy@ 5:59 — Reacting to the missing DLL file discovery; captures the absurdity of the situation
“Some people never need to get a computer.”
Cary Hardy@ 8:54 — Cary's exasperated conclusion about the user's technical literacy

Entities

Cary HardypersonRustypersonJessepersonWarhammer 40K: Dawn of War - SoulstormgameTHQcompany

Transcript

youtube_groq_whisper · $0.030

Yeah, this is exactly why I could not work as tech support over the phone for people who don't know how to... I would fucking be messing people. Wait, why? Why do you not know this? Here's the easiest way to fix your problem.

Throw it in the fucking trash. Yeah. There's this thing. Look for it when it comes. It's a wire and it's connected to the wall. Pull it.

I got a better idea. Put it... alt and F4 at the same time. Would you accept this download? I did. And I'm saving. Leave it somewhere you can fucking find. I'm gonna lap my ass off if he saves it. I don't know where it's at. All you have to do is put the file I'm sending you in, into the directory where Soulstorm is saved. Dude, hey, hey, he doesn't know what- yeah, I was about to say. Directory. The location of the game on your computer where it's actually stored. It will be, should be, unless you change it to some crazy fucking place.

Jesse's Whack-A-Roo Fantastica, older 829-625-F, what is that weird symbol that sounds like circumcision?

Circumflex accent. Yeah, that one. Times 259. Unless it's some crazy shit like that. Circumflex accent.

Yeah, whatever. It should be... It should be under C, Program Files, THQ. And make sure I say this absolutely correct.

Dawn of War, Ash, Soulstorm. Open that. Don't touch any fucking files. Set it wrong. We're screwed. And just drag the file into... Oh, God. Did I? Did I? I was trying to do it from memory.

THQ, Dawn of War, Ash, Soulstorm. It's right. I was joking with you man Oh shit And then Then when it says Do you want to replace the file that is in this folder I'm not going to go into any detail about Spacking up the original EXE Because I know you'll just fuck that up So just say yes Overwrite it No say yes to all It should just be one file But no If it says For me it popped up twice Say yes twice And if he has to tell me to hit yes twice he screwed I don know what fix the xp you got alright I telling you right now no matter what the hell happens I am gonna be a retard for the rest of my life

no one defends him again no shit cause I know it's right just dead silence ok I go to x-bar I click and drag but it opens up some big ol folder

alright now just copy all of it and drag it Why are you going to X-Fire to click and drag? Why are you trying to click and drag X-Fire into the folder? Not click and drag X-Fire into the folder. Where did you download the file to?

The file I just sent you. Oh, please tell me he doesn't know. Please tell me. Please tell me he doesn't know. Please, please, please.

See? All right. File, whatever, slash, slash, slash, see, whatever, users, Jesse, document, one. See, whatever, Apple, B, C, X, Y, whatever. Fucking go there. find the file that's called Soulstorm.

Click and drag on that file. Not a whole slew of files. Just one file. Click, hold down the button on the mouse, the left one, and then drag that bitch over into the other folder.

And it should pop up and say replace existing file. I'll be over, whatever. Say replace. Alright, it says something continue, I click continue, okay, done. It's done. Okay. Now, you should be able to double click on that icon and play Soulstorm. Your screen should go black for a second. The HQ should come up. It should start playing the video. It should probably crash since you probably didn't run the render test sound of it. Wait, what the fuck? Hold on. But if it does crash, all you have to do is skip the video next time you try to play it and get to the actual game.

Oh my god, I'm about to kill myself. See, I told you guys all that fucking with him. It does not say save to anything.

Save what? What are you trying to say? Or whatever you said about folder. It didn't say that. I swear, Dizzy. I swear. What did you do with the file that I sent you? I put it in this folder Okay What are you doing now Why are you searching for something about saving I'm not searching anything. Why are you telling me that I don't see anything about saving? Never said a fucking thing about saving. What have you said about creating a new folder or whatever the hell you said? Oh my god, I told you I wasn't gonna bother with that because I knew you wouldn't understand it. So, we'll be done with it. You already copied it over and it said replace the file, then just be yes and then be done, okay? Just be, okay, you're done. You're done. Okay, but the thing is it didn't say replace the file.

It just went into the folder. I said yes, go into folder, it's in the folder. The Dawn of War folder. This application has failed to start because filesystem.dll was not found. Reinstalling the application may fix this problem. He lost a DLL file?

How the fuck did I lose that? We don't know. Check in your trash can. Go into your recycling bin. Do not hit explore.

I'm in there. Is there anything in there? Dot DL. No. How do you misplace a DLL file? Just, oops, gone. And what I don't understand is if you copy the file with the same name into a folder that had a file with that name already in it, how do you get away with not getting a prompt to overwrite?

Huh? I really don't know. Oh, my gosh. Well, be careful. Maybe you should probably when you clicked and drag you probably dragged it into another folder besides the actual folder that you're trying to Yes

Yes, go go into this toll store And check all the fucking folders that are in that file and make sure That there isn't a soul storm icon somewhere in there check the folder badges the folder banners, check the folder bug report drivers, DXP2 engine, graphic options, log files, patch playback profile, screenshots, stats, and W4OK. Check all those folders If you see a little skull shaped icon well I sorry it a square but it got a skull on it drag that bitch back out to the main folder or so you don get too confused click on it, right-click, and hey, say, copy.

And then go back out to the main folder, and click somewhere that is not on another folder, or another piece of information, and then say, paste. Alright, what I did is I found Soulstorm, I left the course, I did copy. Now, I went to the desktop, I right clicked, and I said paste. It said replace and copy. Into the desktop? Yes.

Is it a shortcut? Uh, let me check. Cause you're probably trying to replace the shortcut. I don't know. Shit, probably fucking is. go where I told you to put the file once you found it. Program files, THQ, Dawn of War, Soulstorm.

Right click anywhere in there that's not on a folder or a file and paste. Hold your breath, count to ten.

Take a deep breath. Rusty, can you go work with tech support somewhere? Fuck tech support. Okay I did and now there's another one exactly like it that says copy. What? What's that occurred? Some people never need to get a computer. All right Rusty let me take it from here okay. All right the file that he gave you, right click on it, go down to properties and tell me how big that file is. 19.3 megabytes. That's it. Okay, now I want you to right-click on that and click Copy.

Done. All right, now go to the folder that he's telling you inside, the Soulstorm folder. Now right-click on a blank area, on another folder on a blank area inside that folder, and then you should have an option for Paste. When you paste it, it should say, this file already exists, do you want to replace it? And that's when you click Yes. It says you'll need to provide administrative permission to copy this folder. Well that's cause it's dicks. Fucking fissa! And then copying one item and now I have the same thing twice. Say move and replace. Nothing.