Stern Insider Connected Upgrade Kit Installation

Stern Pinball·video·6m 36s·analyzed·Dec 28, 2021

Analysis

claude-haiku-4-5-20251001 · $0.011

TL;DR

Official Insider Connected upgrade kit installation and setup walkthrough

Summary

Stern Pinball technical support provides official installation instructions for the Insider Connected upgrade kit, covering USB code updates, hardware components (Wi-Fi dongle/antenna or Ethernet), QR reader node installation for Pro/Premium/LE models, and account registration via sternpinball.com.

Key Claims

Kit contents vary due to COVID-related parts availability issues; may contain Wi-Fi dongle or antenna kit with dongle assembly
high confidence · Official Stern technical support video states supply chain constraints affecting kit composition
After initial USB code update, all future code updates occur via internet connection
high confidence · Talia explicitly states 'one last time after you are connected all future updates will happen via your internet connection'
Ethernet connection provides faster and more robust connectivity than Wi-Fi
high confidence · Official recommendation presented during installation instructions
QR reader node installation process differs between Pro games and Premium/LE games
high confidence · Detailed instructions provided separately for each tier with different hardware mounting procedures

Notable Quotes

“due to cobit related parts availability issues your kit may contain either a wi-fi dongle or an antenna kit and dongle assembly”
Talia (Stern Tech Support) @ ~0:15 — Acknowledges supply chain constraints affecting product standardization during pandemic period
“you will need to do a code update using a usb stick one last time after you are connected all future updates will happen via your internet connection”
Talia (Stern Tech Support) @ ~0:30 — Highlights Insider Connected's shift to cloud-based code delivery after initial installation
“you may also use an ethernet cable instead of either of the wi-fi units mentioned above for a faster and more robust connection”
Talia (Stern Tech Support) @ ~2:00 — Official guidance recommending wired connectivity as superior option to wireless

Entities

TaliapersonStern PinballcompanyInsider Connectedproduct www.sternpinball.comproductQR reader nodeproduct

Signals

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product_strategy: Insider Connected upgrade kit enables retrofitting existing Stern machines with digital connectivity features, extending platform reach beyond new production
high · Installation procedures provided for Pro/Premium/LE tiers indicate retrofit capability for installed base
?
supply_chain_signal: COVID-related parts availability issues caused kit component variation (Wi-Fi dongle vs antenna assembly), requiring flexible installation procedures
high · Explicit statement: 'due to cobit related parts availability issues your kit may contain either a wi-fi dongle or an antenna kit and dongle assembly'
?
technology_signal: Insider Connected represents Stern's infrastructure shift toward cloud-based code delivery and digital ecosystem management, moving from USB-based updates to internet-connected platforms
high · Official statement that 'one last time after you are connected all future updates will happen via your internet connection' demonstrates deliberate architectural pivot

Topics

Insider Connected installation and setupprimaryHardware components (Wi-Fi, Ethernet, QR reader)primaryCode update procedures and cloud deliveryprimarySupply chain and parts availabilitysecondaryGame tier differentiation (Pro/Premium/LE)secondary

Sentiment

neutral(0)— Technical support video is purely instructional and procedural; no evaluative language or opinions expressed. Tone is professional and helpful.

Transcript

youtube_auto_sub · $0.000

hi my name is talia and i am part of the stern tech support team today we are going to walk you through the insider connected and show you how easy it is to set up contents of kit note due to cobit related parts availability issues your kit may contain either a wi-fi dongle or an antenna kit and dongle assembly you will need to do a code update using a usb stick one last time after you are connected all future updates will happen via your internet connection go to this web address download and install the latest code for your game see code download and installation instructions at this web address open the readme to see full instructions turn your game off for 15 seconds then turn the game back on verify that the installation was successful before moving on installing the components in the backbox install the supplied micro sd card as shown in picture then install either the wi-fi dongle or the antenna and dongle assembly you may also use an ethernet cable instead of either of the wi-fi units mentioned above for a faster and more robust connection if you choose to connect via ethernet run a cat 5e cable from your router into the cabinet that's shown reinstall the back glass and close the speaker display panel installing your qr reader node remove the lock down front molding assembly and the glass for pro games remove the instruction card and pricing cards using an 11 32nd nut driver remove the indicated nuts lift your black plastic bottom arch off the game install the supplied ethernet cable into the rj45 connector on the qr node module and into the new arch module run cable through hole in playfield as shown and connect to nodeboard number 8 under the playfield as shown you may have to remove the filler plug from the note connector reinstall the washers and nuts that you removed you may choose to use the red and white card on the right side and replace the instructions on the left for premium le raise the play field and locate the two nuts near the flipper plates that mount the front wall of the bottom arch using an 11 32nd nut driver remove the nuts and washers using a number two phillips screwdriver remove the screws at the playfield hanger brackets turn the arch over and using a quarter inch nut driver remove the three nuts holding the right side corner plastic install the qr module plastic assembly in place of the plastic then replace and tighten the three nuts plug the ethernet cable into the module and reinstall the arch thread the cable through the playfield hold as indicated and connect to the note number 8 pcb under the playfield as shown you may have to remove the filler plug from the connector power up your game and enter the diagnostics menu by pressing the black button on the coin door twice the black button is the enter button on any menu use the red buttons to navigate the net menu the green button exits any menu go to set up connection select wi-fi or wired locate your network and enter your password then on your phone or at a computer or tablet go to www.sternpinball.com once you have an account return to the game menus and select stern insider connected from the setup menu scan your qr code on the qr reader as shown in the image on your profile page at the insider connected website finish registering your game by entering your address and following the prompts and now you can enjoy insider connected