claude-haiku-4-5-20251001 · $0.034
Haggis Pinball collapse: delaminating playfields, $1M+ fraud, customer losses, industry warning.
Haggis Pinball used a 'friction playfield' design with no adhesive; playfield held in place by mechanisms only
high confidence · George and Dave discussing Terry Hardy's video; George cites this as explanation for delamination failures
COVID-era supplier change caused delamination problems; new material was different from original product
medium confidence · George: 'during COVID, they had to change suppliers. And the long and short of it is, I don't think it was the same product.'
Haggis Fathom machines sold for approximately $10,000 originally; now reselling at $7,900 with delamination issues
medium confidence · George reporting secondary market prices on Pinside
Approximately 200 Fathom machines were manufactured worldwide
medium confidence · George citing Terry Hardy podcast episode: 'they made $200,000 of these' (money, implying unit count)
Distributors are owed $259,000 across three distributors (US, Canadian, European)
high confidence · George citing pro forma financial document from NAP Arcade: 'distributors total... $259,000'
Individuals are owed $846,000 across 86 customers who pre-ordered
high confidence · George citing pro forma: 'it lists individuals, and it says 86 in total. for a total of $846,000'
Haggis called customers claiming games would be ready in six weeks, requesting final payment, with alleged knowledge they would never deliver
medium confidence · George: 'you called people up and said, your fathom's going to be ready in six weeks. Can you pay the balance on your game? And speculation is they knew full well they would never deliver'
Haggis created and shipped 'space age pods' to customers as part of a playfield replacement ruse, maintaining appearance of being proactive while company was failing
medium confidence · George: 'this guy went as far as building this space age pod to ship new playfields to people and you would ship back your delaminated playfields so they kept this ruse going'
“They better get it right.”
Dave @ ~2:00 — Dave's initial gut reaction upon hearing Fathom would be reproduced; presaged the disaster
“I don't like that. No, I don't either. And I don't know where this falls as far as companies that have done it in the past, but it never seems to work out the way that you have it in your mind. There's always a glitch. There's something that comes up, and then inevitably the house of cards falls.”
Dave @ ~3:30 — Dave expresses deep skepticism about pre-order business models; prophetic observation about Haggis
“This hobby is lucky to have a guy like Zach Minney and flipping out pinball to distribute machines.”
George @ ~6:45 — High praise for Flippin' Out Pinball's customer protection during Haggis crisis
“It's basically two layers. The traditional plywood, you know, plate field. But on top they put, remember they said, oh, this, you know, plastic or whatever it was, you know, couldn't be dented. He took the sledgehammer.”
George @ ~7:20 — Explanation of the fatal 'friction playfield' design flaw
“The only thing that would adhere, they called it a friction play field. There's no adhesive. All the mechanisms were to hold this indestructible play field in place.”
George @ ~8:45 — Core technical issue: friction-only design with no adhesive backup
“I feel bad for people. I feel really bad for people.”
George @ ~35:20 — Emotional response to customer losses; repeated emphasis on sympathy
“You effed up. You trusted us.”
George @ ~41:45 — References Animal House quote; commentary on blind trust in pre-order schemes
“During COVID, you used to be able to go on Twitch any night of the week and find a pinball video. You know, somebody doing live stream. Not now.”
George — Observation of declining pinball community engagement post-COVID
product_concern: Haggis Fathom Revisited machines suffered catastrophic playfield delamination failures. Root cause: 'friction playfield' design with no adhesive relying solely on mechanical assemblies to hold plastic overlay on plywood base. COVID-era supplier change introduced incompatible material that exacerbated failures.
high · George and Dave discussing Terry Hardy's investigative video; multiple customer accounts of delamination; pro forma financial documents showing scale of failures
product_concern: Supplier change during COVID compromised playfield material quality; new product differed from original specification, triggering widespread delamination.
medium · George: 'during COVID, they had to change suppliers. And the long and short of it is, I don't think it was the same product.'
regulatory_signal: Haggis Pinball engaged in alleged fraud: false delivery promises (calling customers claiming 6-week delivery, requesting final payment with knowledge games would never ship), creation of sham replacement pod program to maintain appearance of solvency while company collapsed.
medium · George: 'they called people up and said, your fathom's going to be ready in six weeks... And speculation is they knew full well they would never deliver in those games.' References to pod creating illusion of proactive help while ruse continued.
business_signal: Haggis Pinball liabilities exceed $1.3M including $846,000 owed to 86 individual customers, $259,000 owed to distributors, and major debts to Commonwealth Bank of Australia ($95,000), American Express ($57,000), Australian Taxation Office ($153,000), and supplier Planetary Pinball Supplies ($56,000). Company has ceased operations.
high · Pro forma financial document cited from NAP Arcade showing detailed breakdown of unpaid debts
groq_whisper · $0.356
Haggis also produced a game called Celts that did not have delamination complaints and proved they could manufacture to decent quality
medium confidence · Dave and George discussion: 'They made 100 games, maybe more... they kind of proved their... They proved that they could make a game'
Zach Minney of Flippin' Out Pinball backed distributors' losses and refunded customers affected by delamination
high confidence · George praising Zach Minney: 'he basically backed everything up and said, I'll cover whatever, you know, if there's something wrong, I'll cover it'
“What happens when you get all the way down to the apron, and you put in one of the screws, it was one of the last items on the playfield, and it spiderwebs? No good. You've got to take everything off and start all over again. A, expensive. B, that's just crazy to try to do that from a manufacturing standpoint.”
George @ ~77:45 — Technical explanation of manufacturing nightmare inherent to friction playfield design
“We started this mess back in June of 2019. Wow. Yeah, what a long, strange trip it's been.”
George and Dave @ ~85:00 — Milestone: podcast reached its sixth year anniversary
sentiment_shift: Haggis collapse represents critical erosion of customer trust in pre-order manufacturing model; hosts note broader jading of hobby community; references to parallel failures at Deep Root Pinball and Pinball Brothers suggest systematic problem with upfront payment schemes.
high · George and Dave extended discussion on why pre-orders fail; Dave: 'it never seems to work out the way that you have it in your mind. There's always a glitch... the house of cards falls.'
community_signal: Zach Minney of Flippin' Out Pinball provided critical crisis support by backing customers who purchased through his distribution channel, absorbing losses and refunding affected buyers. This action highlighted importance of trusted distributors in pinball ecosystem.
high · George's extended praise: 'This hobby is lucky to have a guy like Zach Minney... he basically backed everything up and said, I'll cover whatever... if there's something wrong, I'll cover it.'
content_signal: Terry Hardy, competitive player and content creator, produced detailed investigative video on Haggis collapse documenting history, timeline, technical failures, and interviewed affected customers and former employees. Video widely referenced in community discussion.
high · George repeatedly cites 'Terry Hardy video' as authoritative source; credits Hardy with interviewing customers and explaining chronology and technical details
market_signal: Haggis Fathom Revisited machines depreciating significantly on secondary market: originally ~$10,000, now reselling at $7,900+ despite delamination issues making repair expensive/impossible. Centaur reselling at $4,000-$5,000. Indicates loss of collector confidence and demand destruction.
medium · George observing Pinside secondary market listings; 'I saw a game today... $7,900 in bucks'
content_signal: The Classic Pinball Podcast experienced disruption when publishing platform (Spotify) ceased free content services, removing access to George's entire sound effects library (music, edits, commercial assets). Forced migration to new platform; upcoming episodes will have reduced production quality initially while George learns new software.
high · George: 'All those files, all those sound files of all the stuff that I use, don't have access to them anymore. Gone... I'm going to have to recreate everything.'
community_signal: Pinball community streaming activity has declined significantly post-COVID. Where Twitch pinball streams were abundant during pandemic, they are now rare. Amateur/casual streams have largely ceased; only professional tournament content and tutorial streams remain visible.
medium · George: 'During COVID, you used to be able to go on Twitch any night of the week and find a pinball video... Not now... if it is, it's usually somebody I've never heard of.'
design_innovation: Haggis attempted novel 'friction playfield' design concept: hard plastic overlay (claimed indestructible to denting) held in place by static friction and mechanical assemblies rather than adhesive. Theoretically appealing for wear resistance but proved catastrophically flawed in practice due to assembly complexity, supplier sensitivity, and repair difficulty.
high · Detailed technical explanation from George citing Terry Hardy video; friction-based clamping mechanism requiring precise hole alignment; any assembly error caused spiderwebbing of plastic
product_strategy: Haggis marketed 5-6 game limited series where customers paid $6,000 deposit upfront for matching numbered/numbered series edition with exclusive benefits. Strategy to fund manufacturing through deposits; backfired when production failed.
medium · George: 'they took, or six games, whatever it was, they took a $6,000 deposit from people if they wanted to be part of the quote-unquote series.'