It's Greg's Tech Tips. That was great. I love it. Yeah, so you know what? Like a segment that we kind of, that Ken and I talked about that we'd really like to roll in for you guys that may or may not be helpful, but I think it will be helpful to most of you people out there who own a machine. I kind of want to give you tech tips. When new games come out, if there's a particular issue that's kind of plaguing that game that I see pop up or I hear from the manufacturer that's kind of popping up on those games, I want to try to bring that to you guys. In this segment today, I want to bring you the very most basic that is going to help you across almost any manufacturer of a modern game, whether, you know, it be Stern, whether it be JJP, be Spooky, Barrels of Fun, anything like it's going to help you. And that number one tip, as simple as what it is and as crazy as what it sounds, is to just reseat those connections. And what I mean by that is, let's just say that you're having a problem with your trough, your octoboards and your trough on a game. Now, this does not pertain to Spooky because I think that they still use rollover switches. But, you know, anything that's an opto-based or just a board-based, you know, even a coil I've seen happen before. You know, make sure your game is powered off and just unplug and replug those connections back in. And back to that opto-board and that trough, if you've got, you know, a game that's spitting out a few balls, It could be a bad opto board, but probably if I had to guess, 25% to maybe 40% of the time, if not more, it's just a connection issue. And when I say that, I'm not talking about like, oh, hey, Greg, I checked the plug and the plug felt tight in there and it was on there. No, it's like unplugging your TV and plugging your TV back in. I cannot explain to you what fixes it, what it does, but interrupting that connection solves a lot of problems. It creates a new handshake. Yes. And then you're up and running. Exactly. It's crazy. So if you're experiencing anything like that, even on your CPU and stuff, reseat those connections. You know, you've got a coil that's messing up or an opto that's not registering. Number one thing to do for that opto or that switch, unplug it, plug it back in. Again, do it with the game off, and most of the time that's going to solve your problem. I'm not saying that, you know, hey, there's not bad switches, there's not bad optos, there's not bad boards, not any of that stuff. But a lot of time, like Ken said, reintroducing that handshake will oftentimes solve your problem, and it is the first thing that you want to try before you're spending money or, you know, diving in and pulling parts out to replace something. So, and just to clarify, you said make sure your game is powered off. Does it have to be unplugged also or just turning the power off? No, usually power off because you've eliminated that power just because of your power supply and everything there and your power distribution board and stuff on games. So typically I won't unplug it, but definitely make sure your game is off. You never want to go messing with bulbs. You never want to go prodding around in there with your game turned on because then you take a giant risk of shorting something else out, bumping something. and frying a board for real. That's great advice, Greg. I love it. Yes, yes. Hey, and just for reference, one quick thing on that. So literally, I went to a customer's house, a very good customer of ours, and I won't mention the game, I won't mention anything else, but there was a thing of coils that were dead in a particular area that wasn't doing good. Guess what solved it? Re-seating the connections to those. Yep, to the main boards that those coils fed into, reseating those connections solved his problem huge yeah it's so simple it seems to be true you know what greg i might enjoy fixing them more than playing them if i just need to receive the connectors that is the best part that is the easiest greatest thing i'm gonna have to do it i'm gonna try it next time reseat everything just when you get a new game just receive all the connectors before you turn it on that's probably the best way i've had to do it to my own games i mean and people are like what's that gonna do like why why does i'm like listen i don't know the science behind it i'm not an engineer i didn't build these games but i will tell you that it does work i love it man but we're gonna do it so again a tech tip number one reseat all the connectors and see if with the game problem with the game off with the game off greg's tech tips hey so i wanted to take a second i've been with flipping out now for a little bit over a month and I've had the opportunity to talk to a lot of people and just customers coming in and asking questions and curious. I want to see what, what I'm experiencing is similar to what you're experiencing. Like what are people calling in about right now? What are people looking for? Oh man. From your side of things. Yeah. Um, potters, potters are still strong. Um, Jaws 50th, obviously, uh, you know, that kind of being the latest drop those Jaws 50th, man, did they sell um probably better than what i thought they were going to those things were hot uh i think we have just a couple left um maybe what three or four left if that uh in those like we sold what we sold like two yesterday even still so those things are going hot um what else do dune dune still got some dunes coming out there um you'd mentioned on your end um i'll let you elaborate because i've had a few come in but you know that new code drop on x-men yeah we've been used x-men new x-men premium like those those have been going pretty good again yeah i i okay so we're in the same alignment here i've got uh on my list jaws 50th harry potter uh x-men and dune exactly the same four and x-men you know it's nice to see the game have some more legs after publicly addressing some of the code uh you know feedback that that certain has been receiving so that's cool and that yeah yeah well you know i i don't have a lot of time on the game i've got to get on it so for me i'll be experiencing that for the first time with uh updated code it seems like but that new code made a big difference it was a i didn't mind it before i mean it it was what it was uh it wasn't atrocious or anything but there wasn't a lot going on but man this new code update oh it made it so much better like so so much better that that i know that a couple of customers that had sold their games or traded them into us they come back and bought it again because they're like oh man it's like it's like i wish i would have known it's like all right just wait wait for x-men 50th to come out and then you'll uh you'll have something but joss 50th actually was uh and it's funny because we were talking about that was it the last episode or two episodes ago i don't recall and uh you know we were positive on the on the game and there are a couple things that didn't necessarily call us maybe uh in in super high regard with some of the art decisions but i gotta say and again this isn't me trying to be salesy or anything like the game the things that i thought didn't appeal to me are appealing to me more more so with the artwork and and i would like to own that game at some point i would like to own a nice jaws 50th i'm not wrong and you know what zach's the one that's talked me into it like that bastard talks me into so much stuff because he starts talking he's like you know greg but you really need to think about this and consider this and i'm like you stop it yeah stop it yeah yeah it's it's it's a good it's a good overall package i like how they did that at the end of the day i'm gonna i'm gonna tip my hat on the uh on the jaws 50th so and i don't have the exact date you guys will have to uh tune into the pinball show uh next time zach and dennis record but i do believe that they are going to do a potential another run of these uh jaws yeah so i think we were expecting to get some of those in july because we had a little bit of a back order and i think there will be back in stock and then potentially another little mini run in September, if I recall. Yes, yes. I think that's about right. Perfect, perfect. So, hey, if you've got to get out there, if you're looking to get a new game, you're looking to get a used game, and that's the other thing I wanted to talk about too. The used inventory is turning over so fast at the Flippin' Out Pinball Facebook page. If you're looking for a used game, go to our Facebook page. While you're there, just click follow or like because at that point, when things are updated, you're going to get a notification. we started an interest list for used games now and it's been tremendously helpful because the used games go fast we have them priced to move and i would challenge anybody to to compare our used prices to anywhere else um and you're getting super deals but if you have a used game that you're looking for if you're looking for a simpsons pinball party you're looking for a scared stiff uh you're looking for a road show you can email myself or greg and again that's ken at flipping out pinball or greg at flipping out pinball let us know what you were looking for used wise we'll put you on the list that way when it comes in on trade or we buy a game we can actually even reach out to you uh as it's getting posted so yes and you've refined that process we had a list prior but we had issues with how we were creating the list how everything happened so you've came in and you you really helped us refine that so now it's a little bit better so if you get on that list if you've already said hey i wanted on a list prior re-email me re-email ken um because this new setup we've tried to import people over but but it's a lot it's a lot better setup and a lot more conducive to to us being able to find people uh and be able to get people you know the games that they want and i'm not trying to create a sense of urgency or FOMO or anything like that But I'm telling you, the used games go fast. They're quick. They're priced to move. And, yeah, so if you have something in mind, just we're not asking for anything up front. Just get your information when it comes in. We'll let you know, hey, that game you're looking for is here. And on the top of that Facebook page, there is a pinned post. Well, it's not a post. It's a list. I don't know what you would call it up there. But it's like a drop down. It's a pinned post. Okay, it's a pinned post. So on there, Zach will always put the date on there. It was just updated yesterday. 7-15 and if you look on the hill he'll have when he updated it but it will literally tell you the entire list of used and new games that we have and what is available if it's been a reduced price where it's at so even if you don't want to you know just so you don't have to scroll all through facebook you can look on there and if you find like what you said a simpsons pinball party or something now you can say okay that's still available then scroll through the facebook you know post and you can find that game take a look at pictures details and all that stuff but So it's a good quick reference. Look up there on that thing if you don't want to just scroll through a bunch of posts looking for games. Yeah, and I've got to say, overwhelmingly, when somebody is reaching out and they're inquiring about a game or the ordering process or something, I've got to tip my hat to you and Zach. You guys are my buddies, obviously, so I hold you true to my heart, and I love you guys. But the level of appreciation and referrals for people coming in because they had a good experience or a great experience with flipping out or a buddy of theirs had a great experience, it's amazing. it's more than I ever thought to even give you guys credit for. So I just want to even say publicly, you know, Greg and Zach, you guys, you guys are killing it over there and I'm happy to be aboard because you guys are rocking. We strive and we try to keep, you know, the industry, you know, we try to uphold that, that industry leading customer service that we're known for it, but you know, I mean, things, things happen, but I mean, you know, for the, I'd say that we are a 99.9% satisfaction rate, which, which is huge, but you know, it's like you said, and you know, you're seeing yourself, you know, with what you're doing, your, your great asset to everything. Just, you know, we all, we all work hard to keep that and we try to do the best we can to, to make everybody happy with their purchase and to make their game, the most enjoyable experience that they could ever have. Proud to be aboard Zach, Nicole, Greg, and team. It's going to be a, it's going to be a fun time. I can't wait to see what's going to happen here going forward. And it's just, everything's good. Life is good. Greg, life is good. I recently got into cigars and because you know what, I'm working from home now out of St. Charles, Illinois, and it's been a very fulfilling experience. A cigar and a bourbon goes a long way. It does. It kind of just chills the day down as we get ready to chill the episode down here on the Flippin' Out Pinball Podcast. Do you have any final thoughts, Greg? I do not, man. This was a good episode. I enjoyed what the community brought to us and gave us a lot to think about. It meant a lot. This is the first episode that we had a chance to do where a new pinball machine didn't come out, so it's kind of nice to just kind of have the banter and find our groove. And listen, we appreciate everybody that's coming in and listening. Go to Flippin' Out Pinball Podcast on Facebook. Like, follow, or share over there, and you'll be notified of new episodes. Or follow us on your favorite podcatcher, whether that's Apple or Spotify or Podcast Attic. Wherever you're listening to podcasts, you should find us there. And if for some reason you're on a podcast platform that doesn't have the Flippin' Out Pinball Podcast, let us know because we've got to figure that out. And one more time, you can reach us. My email is ken at flippinoutpinball.com. Greg, what's your email? greg at flip and out pinball.com and finally visit flipping out people.com for all of your pinball needs whether it's new used inventory accessories we've got it all over there for greg bone i am ken cromwell and for everybody out there there is nothing wrong with thinking that twilight zone sucks balls terrible don't forget to take some time out of your day to play some pinball so long everybody